Areas We Serve
Contact

PRIVACY POLICY

PRIVACY POLICY

Last Updated: July 11, 2026
Luxe Healthcare Solutions (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website or interact with Luxe Healthcare Solutions in any other manner.

Information We Collect

We may collect the following types of information from you:
Personal Information: When you contact Luxe Healthcare Solutions through our website, phone, email, referral forms, or other communication methods, we may collect personal information that you voluntarily provide, including your full name, phone number, email address, mailing address, and information related to your inquiry or request for services.
Personal Information: When you contact Luxe Healthcare Solutions through our website, phone, email, referral forms, or other communication methods, we may collect personal information that you voluntarily provide, including your full name, phone number, email address, mailing address, and information related to your inquiry or request for services.

How We Use Your Information

We may use the information we collect for the following purposes:
To Communicate With You: We use your contact information to respond to inquiries, provide information regarding home care and support services, coordinate consultations or assessments, provide customer care, send appointment or scheduling information, and communicate administrative information related to Luxe Healthcare Solutions.
Marketing and Promotional Communications: With your consent, we may use your information to send updates, service information, newsletters, promotions, or marketing communications by email, phone, or text message. You may opt out of receiving these communications at any time by following the instructions provided in the communication or contacting Luxe Healthcare Solutions directly.
Legal and Regulatory Compliance: We may use your information as necessary to comply with applicable laws, regulations, licensing requirements, contractual obligations, or valid legal requests.

Consent to Receive Text Messages

You are not required to consent to receiving text messages from Luxe Healthcare Solutions as a condition of purchasing or receiving services. By providing your phone number and affirmatively opting in to receive SMS communications, you consent to receive text messages from Luxe Healthcare Solutions regarding customer care, inquiries, consultations, assessments, scheduling, appointment reminders, service coordination, follow-up communications, account-related information, and marketing or promotional communications when applicable.

🌸 Message frequency may vary. Message and data rates may apply.
🌸You may opt out of receiving text messages at any time by replying STOP to any SMS message you receive from Luxe Healthcare Solutions. For assistance, reply HELP or contact Luxe Healthcare Solutions directly.

Opting out of SMS communications may limit our ability to provide certain text-based reminders or updates. We may continue to communicate with you through other appropriate communication methods.

Information Sharing and Disclosure

Luxe Healthcare Solutions does not sell or rent your personal information to third parties. We do not sell, rent, release, or transfer SMS consent information or phone numbers to third parties or affiliates for third-party marketing purposes. We may share information in the following limited circumstances:
Service Providers: We may share information with service providers that perform services on our behalf, such as customer communication, technology, website hosting, scheduling, payment processing, or technical support. These service providers are expected to protect the information they receive and use it only as necessary to provide services on our behalf.
Service Providers:We may share information with service providers that perform services on our behalf, such as customer communication, technology, website hosting, scheduling, payment processing, or technical support. These service providers are expected to protect the information they receive and use it only as necessary to provide services on our behalf.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Your Rights and Choices

You may contact Luxe Healthcare Solutions to request updates or corrections to certain personal information you have provided to us. You may also request to stop receiving marketing communications from us. To opt out of SMS communications, reply STOP to any text message from Luxe Healthcare Solutions. For SMS assistance, reply HELP.

Third-Party Websites

Our website may contain links to third-party websites. Luxe Healthcare Solutions is not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website is not intended for children under the age of 13. Luxe Healthcare Solutions does not knowingly collect personal information directly from children under the age of 13 through our website. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take reasonable steps to delete the information.

Changes to This Privacy Policy

Luxe Healthcare Solutions may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically for updates.

Contact Luxe Healthcare Solutions

If you have questions regarding this Privacy Policy, SMS communications, or our privacy practices, please contact Luxe Healthcare Solutions through the contact information provided on our website.

Statement of Client Privacy Rights

As a Personal Care Services client of Luxe Healthcare Solutions, you have the privacy rights listed below:

1. Your Right to Know Why We Ask Questions

We are required by law to collect health information to ensure that:

  • You receive quality healthcare.
  • Payment for services, including insurance clients, is accurate.

2. Your Right to Confidentiality

We respect your right to have your personal healthcare information kept confidential. Information you provide will be used to determine the best Personal Care services for you.

We keep anything we learn about you confidential. Only individuals who are legally authorized or have a medical need to know will access your personal health information (PHI).

3. Your Right to Refuse to Answer Questions

We may need your help to collect health information. If you choose not to answer a question, we will make every effort to fill in the necessary information.

Your decision not to answer will not result in denial of services.

4. Your Right to Review Your Personal Health Information

You have the right to review your personal health information and request corrections if you believe there is an error.

Accurate information is vital to ensure proper care and avoid payment errors.

Privacy Act Statement – Health Care Records

This statement provides advice as required by the Privacy Act of 1974. It is not a consent form and will not be used to release or disclose your healthcare information without authorization.

We are required by law to maintain the privacy of individually identifiable health information, referred to as Protected Health Information (PHI).

Luxe Healthcare Solutions will abide by this Notice and will notify you if unable to agree to requested restrictions. We will accommodate reasonable requests to communicate health information by alternative means or at alternative locations.

How Luxe Healthcare Solutions May Use or Share Information About You

Treatment

For example, when our staff discusses your care with your physician.

Payment

For example, when we bill your insurance company for the services provided.

Operations

For example, to evaluate and improve the quality of services we provide or to inform you about additional services.

Other Permitted Uses

  • Reporting diseases to health officials as required by law.
  • Sharing information with law enforcement, organ donation groups, or researchers.
  • Responding to court orders or protecting public health and safety.
  • Sending appointment reminders, greeting cards, and newsletters.

Your Rights Regarding PHI

Your Rights

You have the right to:

  • Request restrictions on how we use and disclose your information (though we may not always agree).
  • Access, inspect, and copy your health records.
  • Add information to your health records if they are incomplete or inaccurate.
  • Request confidential communications or provide alternate contact details.
  • Change your mind about prior authorizations for use or disclosure.
  • Request a record of disclosures made for non-routine purposes.

Our Commitment to Privacy

Luxe Healthcare Solutions is committed to:

  • Keeping your health information private.
  • Informing you if we cannot fulfill your privacy-related requests.
  • Providing notices of updates to this policy during your visits, but no later than 30 days after any change.

Important Notice

We require accurate information to provide you with the best care. Incorrect information may lead to errors in services or payment. However, your decision not to provide certain information will not automatically result in a denial of services.

HIPAA Privacy Rights Notice

Agency Information

Name of Agency: Luxe Healthcare Solutions

Effective Date: January 1, 2024

Contact: Shante Wallican-Nesbit, Privacy Officer

Phone: +319-493-7889

Email: contact@luxehealthcaresolutions.com

Privacy Notice

This notice describes how medical information about you may be used, disclosed, and accessed. Please review it carefully.

Uses and Disclosures Permitted Without Consent

  • To attending physicians or other health providers involved in your care.
  • For payment purposes, such as submission of claims.
  • For agency operations, including quality assessments and staff supervision.
  • As required by law, including reports of abuse or neglect, public health activities, and compliance with law enforcement or judicial orders.

Uses and Disclosures Requiring Authorization

For activities such as marketing, psychotherapy notes, or the sale of health information, we will seek your written consent. You may revoke this authorization at any time.

Your Rights Under HIPAA

  • Receive a Privacy Notice at your first service delivery.
  • Request restrictions on how your PHI is used or shared (not all requests can be guaranteed).
  • Inspect, amend, or obtain copies of your PHI.
  • Request confidential communication methods.
  • File complaints if you believe your privacy rights have been violated.

Privacy Officer Contact

Shante Wallican-Nesbit

Privacy Officer

Phone: 319-493-7889

Email: contact@luxehealthcaresolutions.com

Additional Information

You may also file complaints with the Secretary of the U.S. Department of Health and Human Services. Luxe Healthcare Solutions will not retaliate against you for filing a complaint.

This Privacy Notice remains in effect as of January 1, 2024. Luxe Healthcare Solutions reserves the right to update this policy and will provide revised notices upon request or at your next visit.

AREAS WE SERVE
CONTACT US