Statement of Client Privacy Rights

As a Personal Care Services client of Luxe Healthcare Solutions, you have the privacy rights listed below:

1. Your Right to Know Why We Ask Questions

We are required by law to collect health information to ensure that:

You receive quality healthcare.
Payment for services, including insurance clients, is accurate.

2. Your Right to Confidentiality

We respect your right to have your personal healthcare information kept confidential. Information you provide will be used to determine the best Personal Care services for you. We keep anything we learn about you confidential. Only individuals who are legally authorized or have a medical need to know will access your personal health information (PHI).

3. Your Right to Refuse to Answer Questions

We may need your help to collect health information. If you choose not to answer a question, we will make every effort to fill in the necessary information. Your decision not to answer will not result in denial of services.

4. Your Right to Review Your Personal Health Information

You have the right to review your personal health information and request corrections if you believe there is an error. Accurate information is vital to ensure proper care and avoid payment errors.

Privacy Act Statement – Health Care Records

This statement provides advice as required by the Privacy Act of 1974. It is not a consent form and will not be used to release or disclose your healthcare information without authorization.

We are required by law to maintain the privacy of individually identifiable health information, referred to as Protected Health Information (PHI). Luxe Healthcare Solutions will abide by this Notice and will notify you if unable to agree to requested restrictions. We will accommodate reasonable requests to communicate health information by alternative means or at alternative locations.

How Luxe Healthcare Solutions May Use or Share Information About You:

Treatment

For example, when our staff discusses your care with your physician.

Payment

For example, when we bill your insurance company for the services provided.

Operations

For example, to evaluate and improve the quality of services we provide or to inform you about additional services.

Other Permitted Uses

Reporting diseases to health officials as required by law.
Sharing information with law enforcement, organ donation groups, or researchers.
Responding to court orders or protecting public health and safety.
Sending appointment reminders, greeting cards, and newsletters.

Your Rights Regarding PHI:

You have the right to:

Request restrictions on how we use and disclose your information (though we may not always agree).
Access, inspect, and copy your health records.
Add information to your health records if they are incomplete or inaccurate.
Request confidential communications or provide alternate contact details.
Change your mind about prior authorizations for use or disclosure.
Request a record of disclosures made for non-routine purposes.

Our Commitment to Privacy

Luxe Healthcare Solutions is committed to:

Keeping your health information private.
Informing you if we cannot fulfill your privacy-related requests.
Providing notices of updates to this policy during your visits, but no later than 30 days after any change.

We require accurate information to provide you with the best care. Incorrect information may lead to errors in services or payment. However, your decision not to provide certain information will not automatically result in a denial of services.

HIPAA Privacy Rights Notice

Name of Agency: Luxe Healthcare Solutions

Effective Date: January 1, 2024
Contact: Shante Wallican-Nesbit, Privacy Officer
Phone: +319-493-7889
Email: contact@luxehealthcaresolutions.com

This notice describes how medical information about you may be used, disclosed, and accessed. Please review it carefully.

Uses and Disclosures Permitted Without Consent

To attending physicians or other health providers involved in your care.
For payment purposes, such as submission of claims.
For agency operations, including quality assessments and staff supervision.
As required by law, including reports of abuse or neglect, public health activities, and compliance with law enforcement or judicial orders.

Uses and Disclosures Requiring Authorization

For activities such as marketing, psychotherapy notes, or the sale of health information, we will seek your written consent. You may revoke this authorization at any time.

Your Rights Under HIPAA

Receive a Privacy Notice at your first service delivery.
Request restrictions on how your PHI is used or shared (not all requests can be guaranteed).
Inspect, amend, or obtain copies of your PHI.
Request confidential communication methods.
File complaints if you believe your privacy rights have been violated.

To file complaints or request additional information, contact:
Shante Wallican-Nesbit, Privacy Officer Phone: 319-493-7889
Email: contact@luxehealthcaresolutions.com

You may also file complaints with the Secretary of the U.S. Department of Health and Human Services. Luxe Healthcare Solutions will not retaliate against you for filing a complaint.

This Privacy Notice remains in effect as of January 1, 2024. Luxe Healthcare Solutions reserves the right to update this policy and will provide revised notices upon request or at your next visit.